FAQ

Frequently Asked Questions

How to contact us - 

The best way to contact us is thru email, we respond most of the time same day.  My Amazon average response time is 4 hours, but of course if it is in the middle of the night or late evening, it could be middle of the next day.     Email address is  SvenandOlesBooks@mac.com   click here to go directly to your email (SvenandOlesBooks@mac.com)

If you contact us by phone (507-354-6421), there may be times that we will answer the phone, answer a truely brief question and will need to call you back.   The reason is that we are small operation and the customer at the sales counter will always take precedent.   We answer the phone during our store hours CST  Noon - 5pm M-F, and Saturday 10am-3pm) If you are reaching us during ohter times please leave a message.  

Order totals over $99 please contact us to see what additional discount there might be.  Please put the items you are interested in getting a price on in your order basket, but do not checkout.    Then contact us via email and let us know you wish to get an addn discount.  We will email you back with a coupon code for a one time use for the items in you have asked about.